Shipping & returns
Fast to you. Easy to return.
Everything about delivery, costs, customs and returns in one place.
Shipping costs
What shipping costs.
| Destination | Cost |
|---|---|
| Germany (DHL with tracking number) | free |
| Other EU countries, e.g. Austria | 5,50 € |
| Switzerland, UK, USA and all other countries | 6,40 € |
You'll see the exact shipping cost at checkout before you pay.
Delivery
When your Zenbox arrives.
Shipped the next working day
Orders usually leave us within 24 hours on the next working day.
1 to 3 days in Germany
It comes as a small DHL parcel in a flat mailer and usually fits straight into your letterbox. Most other countries take less than 14 days.
Customs outside the EU
For deliveries outside the EU, e.g. to Switzerland, import duties may apply on top.
We ship to all EU countries as well as Switzerland, the UK, Norway, Serbia, the USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. Want to send from abroad to an address in Germany? Order in the German shop at thezenbox.de/de-de with euro prices.
Returns
30 days to try it out.
If Zenbox isn't right for you, send it back within 30 days. That's how it works:
Request the return
In the returns portal under Support, tab "Returns": enter your order number and the email address of your order. Or via your customer account or by email to support@thezenbox.de.
Get the label
You'll receive a confirmation, tracking number and DHL return label as a PDF by email. Print it and stick it onto the original packaging or mailer.
Into the letterbox
Simply drop the parcel into the nearest letterbox, no post office needed. It usually reaches us in 1 to 2 days.
Good to know
Can I change my address after ordering?
Yes, as long as the parcel hasn't shipped. Send us your order number and the correct address. If you paid with Apple Pay or PayPal Express, the address saved there is used, so please check it right after ordering.
Can I send it as a gift to another address?
Yes, just enter the delivery address at checkout.
How do I pack the return?
In the original packaging, the original mailer or another sturdy parcel or envelope up to 35.3 × 25.0 × 8.0 cm. Several Zenboxes can go into one parcel. Please return the Zenbox in its original condition.
Can I use a parcel locker?
Better not: parcel lockers and some post offices don't recognise the small-parcel label. The letterbox is the easiest way.
What if my Zenbox is defective?
The statutory 2-year warranty applies. For a manufacturing or hardware defect, write to support@thezenbox.de and we'll sort it out. Returning a defective Zenbox is free for you.
Can I stop a return?
Yes. If you'd like to keep your Zenbox after all, just let us know.